Accommodation Terms and Conditions
1.1. The following Terms and Conditions apply to all accommodation bookings with LARNOOK.CO (bookings) and any other related services provided in connection with bookings. The Terms and Conditions apply to the client and any accompanying guests.
1.2. By making a booking with us, the client automatically acknowledges that these Terms and Conditions have been read and agrees to be bound by them.
1.3. We reserve the right to vary these Terms and Conditions at any time by posting an updated version on our website.
2.1. The client and any accompanying guest will not hold LARNOOK.CO or the landowner responsible for any damage to the accommodation, equipment provided and/or surrounding property of the landowner (property) caused in connection with the use of the property for the purpose of the booking.
2.2. The client will indemnify LARNOOK.CO and/or the landowner for any damage caused to the accommodation and/or property in connection with the booking. This includes damages, insurance, loss due to fire, loss due to misadventure, theft, injury or death.
2.3. The client and any accompanying guest will not hold LARNOOK.CO or the landowner liable for any loss, damage, injury, death, legal actions, insurance claims or expenses which the client might assert from an event arising from, or in connection with, the use of the property for the purpose of the booking.
3. Booking terms
3.1. The client must record the name and requested details of each guest to be included in the booking.
3.2. Any persons not listed on the relevant booking are not permitted to enter the property or the accommodation at any time.
3.3. The client must notify LARNOOK.CO immediately of any changes to the persons attending the booking.
3.4. Failure to adhere to this section may result in a penalty charge of $100.00 per person not recorded as a guest under the booking.
3.5. LARNOOK.CO will hold the credit card details used for the booking securely on the system as a security bond. This nominated card will be automatically debited in the event of: damage to the property, equipment, breakages, extra cleaning or as deemed in the full listing of these Terms and Conditions. The client gives authority for the deduction of any additional fees, charges or reimbursements as set out in these Terms and Conditions.
4. Booking cancellations and variations
4.1. A client must cancel a booking by emailing email@example.com and include the booking reference in this communication.
4.2. In the event that a client cancels a booking at least 21 days before the date of check-in, LARNOOK.CO will refund the client the total amount of the booking cost minus a service fee of 10% of the total booking cost.
4.3. LARNOOK.CO will not provide any refund for booking cancellations provided less than 21 days from the date of check-in, this includes cancellations for illness including COVID-19.
4.4. In the event that a client fails to attend all or part of their booking, LARNOOK.CO will not provide a refund.
4.5. Please note that terms 4.1. to 4.5. may be varied at the discretion of LARNOOK.CO.
Variations 1 – Changes to a new booking date.
4.6. A client can request to change a booking to a new date by emailing firstname.lastname@example.org with the booking reference number and the varied booking details/request.
4.7. In the event that a client requests to change a booking less than 21 days before the date of check-in, there will be a service fee of 10% of the total booking cost applied.
4.8. It is at the discretion of LARNOOK.CO to accept or decline a change to a booking.
4.9. If LARNOOK.CO accepts a change to the original booking, the updated booking will be considered to be a new booking.
4.10. If LARNOOK.CO is unable to accommodate the requested changes to a booking, and the client cannot attend the original booking, it will be treated as a cancellation and terms 4.1. to 4.5s. will apply.
Variations 2 – Convert a booking to a Gift Voucher
4.11. A client can request to convert a booking to a Larnook Gift Voucher by emailing email@example.com with the booking reference number and the varied booking details/request.
4.12. In the event that a client requests to change a booking to a gift voucher less than 21 days before the date of check-in, there will be a service fee of 10% of the total booking cost applied.
4.13. It is at the discretion of LARNOOK.CO to accept or decline a change to a booking.
4.14. If LARNOOK.CO is unable to accommodate the requested changes to a booking, and the client cannot attend the original booking, it will be treated as a cancellation and terms 4.1. to 4.5s. will apply.
4.15. The Larnook Gift Voucher will be for the full value of their booking and is valid for 3 years from the date of the original booking.
5. Weather and natural disasters
5.1. Please note that due to being off-grid we are unable to guarantee your comfort in extreme weather conditions. Whilst our villas are equipped with fans, cross-ventilation and heaters, there is no air-conditioning. In summer, it can get hot and for this reason we recommend you consider your dates carefully. We also strongly recommend you take out travel insurance to cover your reservation in the event of extreme weather and/or natural disasters, and carefully check the T&Cs.
5.2. Terms 4.1. to 4.4. do not apply to circumstances of inclement weather conditions or natural disasters that may put any persons in real danger of accessing the location of the accommodation. This only includes weather conditions or natural disasters that are present in the area of the accommodation which may impede safe access to the accommodation.
5.3. In situations where term 5.2. applies the client can choose from one of the following options:
5.2.1. a new booking worth the same value as the original booking; or
5.2.2. a voucher for accommodation with LARNOOK.CO of the same value as the original booking
6. Contact for assistance
6.1. The client can request assistance during their stay at any time by contacting LARNOOK.CO via text message to 0417 777 351.
6.2. Any persons staying or visiting the accommodation are not permitted to contact the land owner at any time.
6.3. In the event of an emergency, the relevant emergency services should be called immediately by calling 000.
7.1. Due to surrounding farmland and natural bushland areas, pets are not allowed at any LARNOOK.CO accommodation units or on the landowner’s property at any time.
8.1. Smoking is prohibited in or near the accommodation. Failure to comply may result in a penalty and cleaning charge of $1000.00, which will be charged to the nominated credit card.
9. Breakages and Damages
9.1. In the event that any part of Larnook, including interior and exterior areas, as well as any furniture, furnishings, appliances or household items are damaged, broken or removed during the stay, an amount equal to the repair or replacement cost for the goods will be charged to the nominated credit card.
Larnook accommodation units are designed to a very high standard, and are finished and furnished with costly materials and products. Every guest registered is personally responsible for all charges and remain liable for all damages of the accommodations unit or the property therein or the landowner’s property, or any discrepancies during their stay, due to actions of themselves or their guests. In the event of foregoing, the registered guests give LARNOOK.CO the authority to charge the registered guest’s credit card for any losses incurred by LARNOOK.CO
9.2. The guest must not remove any item from Larnook that does not form part of his/her personal belongings. In the event that any items are missing from the villa or property after the guest’s departure, the cost of replacement will be charged to the nominated credit card.
9.3. This includes failure to exit the accommodation properly (eg failure to turn off heating, close windows, lock the door, secure the key in the key lock box).
9.4. The guest must notify LARNOOK.CO immediately of any damage to Larnook or its fixtures, furniture and furnishings.
10. Lockouts and loss of key
10.1. In the event of loss or damage of the key to the Larnook accommodation unit, the guest will incur a $50 replacement fee.
11.1 Camp fires are only permitted in the designated firepit supplied. You are responsible for complying with general safety considerations to avoid burns or other injury, and the risk of fire spreading beyond the firepit, as well as with local fire regulations, including observing firebans and other fire restrictions. Fire regulations by state can be found at the links below.
11.2 When lighting fires, you must only use the supplied firepit, firestarters and firewood.
11.3 The firepit must never be left burning and unattended.
11.4 The firepit must be fully extinguished before leaving it unattended.
11.5 If it is windy, guests must not light a fire under any circumstances.
Victoria Fire Restrictions & Warnings
NSW Fire Restrictions & Warnings
Queensland Fire Restrictions & Warnings
South Australia Fire Restrictions & Warnings
Western Australia Fire Restrictions & Warnings
12. Commercial use Larnook – Photoshoots
12.1. Unless we agree otherwise, commercial use of Larnook is strictly prohibited. While we are more than happy for our guests to take photographs and videos for their own personal purposes, any commercial photoshoots at Larnook are prohibited unless we have provided prior written approval.
All filming and photography requests must be sent prior to the date of arrival and subject to the discretion of LARNOOK.CO. and may be subject to additional fees. Enquiries and applications should be made to firstname.lastname@example.org.
13. No Tenancy
13.1. The guests agree that regardless of the length of stay at Larnook, the guests are not tenants of Larnook and will have no rights in relation to tenancy.
14. Breach of the Terms and Conditions
14.1. In the event that the client or guest fails to comply with the aforementioned Terms and Conditions, LARNOOK.CO reserves the right to ask the client and guest to leave the accommodation and property, and the client in question cannot request any form of compensation. The total loss or damage that LARNOOK.CO suffers as a result of that breach will be charged to the nominated credit card or other form of payment assured.
15. Your stay
15.1. Your confirmation email will provide all the necessary details regarding your stay with LARNOOK.CO. Please familiarise yourself with LARNOOK.CO policies and T&Cs and get in touch with us if you have any questions before check-in.
15.2. Maximum occupancy of each accommodation unit is two (2) adult guests only, or as per term 15.6. Only those persons indicated in the booking made by the client may enter the accommodation unit, unless an alternative agreement has been reached with LARNOOK.CO
15.3. Check in from 3:00pm. You will be advised prior to your arrival the key code to enable access. Please park only in the marked area and enjoy the area in the immediate vicinity of the accommodation. You must not drive or walk elsewhere on the property, for your safety and with respect for the land owner, and will be held responsible for all injuries, losses and damages caused if this is not adhered to.
15.4. Check out at 11:00am. Our cleaners will arrive shortly after this time so please make sure you have all your personal belongings, close all windows and lock the door behind you. The key should also be left in the key safe provided. Leaving after 11:00am without prior authorisation will result in an additional charge of 50% of your total nightly booking fee.
15.5. The client agrees to leave the premises in a reasonably clean and tidy state upon departure. In the event of the failure to do so, additional cleaning fees may apply. These additional fees will be charged to the nominated credit card.
15.6. All minors under the age of 18 years must be accompanied by a parent or legal guardian. No illegal substances or underage drinking are permitted at the property. LARNOOK.CO will not be held responsible for underage drinking and violations of this policy will result in immediate expulsion from the premises without refund, and the involvement of law enforcement.
15.7 LARNOOK.CO is located on a working farm property and so may involve the occasional farm worker, motor vehicle or tractor passing within the vicinity of the unit. Our agreement with the landowner is that such interactions will be avoided and/or kept to a minimum during guest hours. But at times due to weather conditions or market requirements this may be unavoidable and the client accepts this as part of their stay.
16. Composting toilet
16.1 LARNOOK.CO accommodation units are fitted with a hygienic and environmentally friendly composting toilet. Failure to follow the instructions relating to the composting toilet will result in a $1000 repair and servicing charge for restoring the toilet to normal operating standards. This includes but is not limited to placing any sanitary or other products (other than the supplied toilet paper, bulking agent eg hemp fibre, eco-spray) down the toilet.
17. Amendments to the Terms and Conditions
17.1. LARNOOK.CO may make amendments to the Terms and Conditions at any time without prior notice. If any amendments are made, the date of the Terms and Conditions will be updated to reflect the date of changes made. The updated Terms and Conditions will apply to all persons engaging in services provided by LARNOOK.CO
Client includes any person who makes a booking of accommodation with LARNOOK.CO
Guest includes any person who is attending the accommodation in the company of the client and/or person listed in a booking.
Landowner includes the registered landowner(s) of the property that the accommodation is positioned on.
Property includes the entire property of the landowner that the accommodation is hosted on.
Person listed in a booking includes persons, other than the client, who are listed on the booking.
Real danger includes persons attending the booking
HRIA Code of Conduct
“Please note that in addition to our T&C’s, you are responsible for adhering to the HRIA Code of Conduct (https://hireandrental.com.au/wp-content/uploads/2019/09/HRIA-Code-of-Conduct-2019.pdf) to which we also abide.